The customer experience has become the indispensable lever for business growth: The customer is more informed and more active, so it becomes more demanding and demands a personalized, instant and consistent customer service on all the communication channels used.
Companies are required to review their marketing and sales strategy and revolutionize their customer experience by providing simple and effective customer service on all channels and at all times.
With its experience, Voicecom Group offers customer experience outsourcing solutions enabling a 360 ° customer vision: Consistency and coherence of the different communication channels used.
Voicecom Group, an expert in customer relationship outsourcing, manages more than 2 million incoming and outgoing calls monthly to detect and conquer your new customers and build loyalty and support your existing customer portfolio.
Our experienced and trained teams on your company and your products, work 24H / 7J for a better flexibility in your telemarketing campaigns: The management of the peaks of schedules, calls in the evening, the weekends …
Market study and media
Whatever your sector of activity, entrust Voicecom Group, the expert in outsourcing market research, surveys and surveys.
We have a strong experience in the realization: Market and media studies with quantitative methodologies (CATI, CAPI, PAPI and online), documentary research, database development, data processing and statistical analysis …
Our market research department is at the service of your structure to give answers to your questions and to present a rigorous analysis of the market that will become your tool for reflection and decision-making.
With new communication technologies and new modes of consumption, consumer behavior is becoming more and more “multichannel”.
Voicecom Group, multichannel marketing expert, offers each of your customers an adapted service whatever the channel used: A more refined knowledge of your customer and development of a privileged relationship based on trust and proximity.
Voicecom Group allows its clients to outsource all or part of their activity that generates the least added value and whose cost is not mastered.
We put at your service our expertise to allow you to stay focused on your business core and develop your competitiveness.
With Voicecom Group’s IT outsourcing offer, these customers can focus on their IT strategies while reducing operational costs and operational risks.