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MULTICHANNEL SOLUTIONS


  • Chat
Chat

The live chat is a new form of visitor capture, especially in e-commerce sites, it allows quick access to information, creates a relationship of trust and efficiency with your customers and reflects the image of a reliable and responsive company.

Voicecom Group, an expert in customer relations, offers you its live chat management solution which allows you to create a personal link with your visitors on the website, to support them in their decisions, to increase the rate of implementation and conversion and optimize your customer service costs.

Our multilingual operators trained in Live Chat response management will be able to interact in real time with more than one client at the same time and guide them according to their profile and behavior.

  • Médias sociaux
Médias sociaux

The rise of web 2.0 and the emergence of media and social networks have changed the marketing strategies of companies that are more interested in policies concerning these new digital trends.

Voicecom Group, expert in digital customer relations, has the experience, technology and qualified profiles to successfully manage your social networks and optimize your visibility and traffic: Animation, moderation, community management and editorial strategy.

  • Email
Email

Consumers are increasingly turning to e-mail as a channel of contact with the business, and commercial sites are making a real effort to promote its use.

Voicecom Group puts at your disposal an efficient e-mail management structure that aims to respond quickly, in a relevant and personalized way to the different requests of your customers.

  • Web Call Back
Web Call Back

The digitalization of the customer journey and many other factors have made that, today, the behavior of the consumer, is not what it was.

In an effort to acquire a new customer, companies offer their Internet users the possibility of being called back immediately and free of charge via Web call Back and Click to Call and convert them into incoming calls and boost their conversion rate.

Voicecom Group, expert in customer relations, offers its Web Call Back solution to boost your e-relation and directly manage your pre-qualified prospects.

Why Voicecom ?


360° customer vision

We offer each of your customers an adapted service whatever the communication channel used.

Economical and efficient solutions

Whatever your sector of activity, we guarantee you personalized and innovative solutions to meet the different profiles of your customers at well-studied and optimized costs.

Flexibility in your telemarketing campaigns

Our qualified and experienced teams work 24h / 7d to handle your needs even during lunch breaks, holidays, leave or absence of personnel, peak hours, evening calls, weekends …