Beyond a name change a few years ago, switching from call centers to contact centers marked a real change in the nature of the relationship with customers.
Our customer contact center combines a multichannel approach with a global approach to the needs of our customers.
It means telephone, e-mail, chat and videoconferencing.
The Fieldwork we cover includes :
The Outbound services
The research center is at the service of your structure and vows to gives answers to your questions and brings solutions to your problems.
Privileged partner for companies and communities, we support you in order to have a better environment by showing a rigorous analysis that will become a essential tools for reflection and to take good decision.
- Indicators on consumer behavior
- Purchase intentions, motivations, brakes and selection criteria
- Brand awareness, product
- Perception of competition, etc.
- Creation or product repositioning
- Test new concepts
- Launch of a new line of communication
- Reflection on the sales process
- Improving competitiveness
Given the rise of the internet and social media, the latter becomes a very important vector of visibility and exchange for Economic Operators.
The latters are becoming more sensitive to the image they convey on the internet and are required to master this important component of customer communication.
Back-office pole of Voicecom Group enables its customers to outsource all or part of their low-value business processes and the cost of which is not mastered by companies. This allows our customers to focus on their heart of business and develop their business in peace.