SERVICES | Call Center
POLLS AND SURVEYS
Our department ” Polls & Surveys”is at the service of your structure, as well they mobilize to the implementation of your investigations. Whether regular or one-off, your polls and surveys will provide reliable and relevant evidence to improve your offer and guide your strategy.
Our support include naturally:
- The design of the study plan,
- The Questionnaire design,
- The provision of a qualified database,
- The definition of representative samples (CSP, geographical areas, others),
- The definition of the size of the quotas,
- Collecting information and data retrieval.
- Analysis of synthesis results and customized reports.
To conduct your surveys and polls in good condition, Voice Com has a CRM which is specialized in CATI studies and quota management (simple or crossed quotas). We take care to ensure the administration of telephone questionnaires.
Over and above a specific software CATI on study materials, our telephone-interviewers are trained and sensitized, with regard to their roles and their goals to meet branding prescribers, as well as rules related to this activity, such as neutrality, verbatim wealth ; the deadlines compliance for the return of final data.